Return window
You can request a return within 7 days of delivery. Some products have their own return or warranty terms — these are shown on the product page.
Items that can be returned
- Wrong item delivered
- Item damaged or defective on arrival
- Item that does not match the description
Items must be unused, with all accessories, manuals and original packaging.
Items that cannot be returned
- Products that have been installed, used or physically damaged after delivery
- Batteries and inverters with broken seals, unless defective
- Products marked "non-returnable" on the product page
How to request a return
- Go to My Orders and open the order.
- Choose Request return and tell us the reason (photos help).
- Our team will review it within 1–2 working days and arrange a pickup.
Refunds
- Refunds are made after the returned item passes inspection.
- Refunds go back to the original payment method, or to your bank / eSewa / Khalti wallet for Cash on Delivery orders.
- Refunds are usually processed within 5–7 working days.
Warranty claims
Products with manufacturer warranty (batteries, inverters, lights) are repaired or replaced as per the brand's warranty terms. Keep your invoice — it is your warranty proof.
Need help with a return? Contact us.